Tag: replace

Water Meter Replacement Frequently Asked Questions

Why are we doing this?

Water meters have always been replaced, as needed.

The only difference now is the city is replacing meters with updated units and changing out more units across the city’s water system.

Due to cellular technology, it is now financially feasible for meters to be changed from manual read to automatic read.

Because of the advances in technology, the current manual water meter reading system is becoming difficult to replace, since most municipalities have already shifted to an automatic read system.

Benefits

With this cellular technology, city personnel no longer need to enter onto your property to read the outside meter touchpad, it can now be done remotely. Electrical and gas companies already utilize a similar system.

Gives access to a portal (optional) which allows you to view:

  • Consumption History
  • Notifications and Alerts – helps in troubleshooting any water problems at your home.
  • A temperature sensor will also determine if your pipes are in danger of freezing.
  • If you would like to sign up for this optional portal, visit http://www.waterscope.us (Please allow 30 days after meter installation before account sign up.)

What do I do next?

If you received a letter from HydroCorp in the mail, you need to call (800) 315-4305 and make a water meter installation appointment.

  • Appointments are scheduled Monday – Thursday 8 a.m. – 6 p.m.
  • Customers can choose from (2) four-hour blocks, 8 a.m. – 12 p.m. or 12 p.m. – 4 p.m.
  • Two-hour windows are offered from 4 p.m. – 6 p.m. There are several customers scheduled in a time frame; you are not guaranteed to be the first in line.

If you did not receive a letter from HydroCorp, no action is needed from you at this time.

What will happen during my appointment?

  • HydroCorp technicians will have to enter your residence. Personnel will be identifiable with a HydroCorp company shirt and an identification badge.
  • The meter install takes less than 45 minutes.
  • Meter location will remain the same.
  • Since there is an antenna on the new unit, wiring will not be changed.

Questions regarding home access is outlined in the City’s Ordinance 52.29.

Visit: https://codelibrary.amlegal.com/codes/mtpleasant/latest/mtpleasant_mi_code/0-0-0-2642

Water Meter Replacements and Cross‑Connection Inspections Continue

The City of Mt. Pleasant is working with technicians from HydroCorp to complete the second year of two important water system updates for properties within the city limits. These updates include cross‑connection inspections and the installation of new, upgraded water meters.

These inspections and water meter installations are required and are provided at no cost to residents. HydroCorp will not charge customers for either service. To ensure continued water service, all properties must participate in the new water meter installation program when scheduled.

This work is being completed in phases over multiple years, and not all properties are scheduled for 2026. Only properties selected for this phase of the program will be contacted this year.

Checking for potential cross connections

A cross connection is a point in a plumbing system where substances such as chemicals or irrigation water could accidentally come into contact with the potable (safe) drinking water supply. These connections are most commonly found at outside hose connections or residential irrigation systems.

Exterior inspections have been completed throughout the city in recent years. In many cases, a previous inspection may satisfy current requirements. However, all water meters still need to be replaced.

Replacing all water meters within the city limits with advanced digital meters

The City is replacing existing meters with advanced digital water meters that offer improved accuracy and greater insight into water use.

Features include:

  • Efficient remote meter readings
  • Access to water consumption history
  • Notifications and alerts
  • Optional phone app to monitor water usage and system operation

HydroCorp technicians will need to enter residences to complete the installation. All personnel will be clearly identifiable by a HydroCorp company shirt and official identification badge.

The water meter installation typically takes less than 45 minutes.

HydroCorp Letter

Only customers who are scheduled for this phase of the program will receive a letter from HydroCorp. If your water meter was replaced during the 2025 phase of the program, you will not receive a letter and no additional action is needed at this time.

A letter from HydroCorp with instructions for scheduling a water meter installation appointment will be mailed to customers selected for this phase.

Appointments are available Monday through Thursday, 8 a.m. – 6 p.m.

Customers may choose from three time blocks:

  • Four-hour window from 8 a.m. – 12 p.m.
  • Four-hour window from 12 p.m. – 4 p.m.
  • Two-hour window from 4 p.m. – 6 p.m.

Please note that multiple customers may be scheduled during the same time window, and technicians may arrive at varying times within that block.