Water Meter Replacement Frequently Asked Questions

Why are we doing this?

Water meters have always been replaced, as needed.

The only difference now is the city is replacing meters with updated units and changing out more units across the city’s water system.

Due to cellular technology, it is now financially feasible for meters to be changed from manual read to automatic read.

Because of the advances in technology, the current manual water meter reading system is becoming difficult to replace, since most municipalities have already shifted to an automatic read system.

Benefits

With this cellular technology, city personnel no longer need to enter onto your property to read the outside meter touchpad, it can now be done remotely. Electrical and gas companies already utilize a similar system.

Gives access to a portal (optional) which allows you to view:

  • Consumption History
  • Notifications and Alerts – helps in troubleshooting any water problems at your home.
  • A temperature sensor will also determine if your pipes are in danger of freezing.
  • If you would like to sign up for this optional portal, visit http://www.waterscope.us (Please allow 30 days after meter installation before account sign up.)

What do I do next?

If you received a letter from HydroCorp in the mail, you need to call (800) 315-4305 and make a water meter installation appointment.

  • Appointments are scheduled Monday – Thursday 8 a.m. – 6 p.m.
  • Customers can choose from (2) four-hour blocks, 8 a.m. – 12 p.m. or 12 p.m. – 4 p.m.
  • Two-hour windows are offered from 4 p.m. – 6 p.m. There are several customers scheduled in a time frame; you are not guaranteed to be the first in line.

If you did not receive a letter from HydroCorp, no action is needed from you at this time.

What will happen during my appointment?

  • HydroCorp technicians will have to enter your residence. Personnel will be identifiable with a HydroCorp company shirt and an identification badge.
  • The meter install takes less than 45 minutes.
  • Meter location will remain the same.
  • Since there is an antenna on the new unit, wiring will not be changed.

Questions regarding home access is outlined in the City’s Ordinance 52.29.

Visit: https://codelibrary.amlegal.com/codes/mtpleasant/latest/mtpleasant_mi_code/0-0-0-2642