Water Meter Replacement FAQ

The city is working with technicians from HydroCorp to simultaneously conduct a cross-connection inspection and installation of new water meters for properties within the city limits. The inspection and water meter installation are mandatory. Residents will not incur charges from HydroCorp for the inspection or meter installation. Failure to participate in the new water meter install program will result in the water being disconnected.  

1) Checking for potential cross connections:

• A cross connection is a point in a plumbing system where it is possible for a non-potable substance, such as a chemical, to come into contact with the potable (safe) drinking water supply.
• These connections are commonly found at a home’s outside hose connection or with a residential irrigation system.

2) Replacing all water meters within the city limits with advanced digital meters.

• Features
  • Efficient Remote Meter Readings
  • Consumption History
  • Notifications & Alerts
  • Available Phone App to monitor usage and operation.
• HydroCorp technicians will have to enter residences. Personnel with be identifiable with a HydroCorp company shirt and an identification badge.
• Meter install takes less than 45 minutes.

HydroCorp Letter
A letter from HydroCorp regarding the scheduling of a water meter installation appointment will be mailed.

• Appointments are scheduled Monday through Thursday 8 a.m. – 6 p.m.
• Customers can choose from (2) four-hour blocks, 8 a.m. – 12 p.m. or 12 p.m. – 4 p.m.
• Two-hour windows are offered from 4 p.m. – 6 p.m. There are several customers scheduled in a time frame; you are not guaranteed to be first in line.